Cancellation and Refund Policy – Veer Care Private Limited
Last Updated: February 10, 2026
At Veer Care Private Limited (“Veer,” “we,” “us,” or “our”), we strive to provide seamless urgent care. This policy outlines the terms for cancellations and refunds across our various service models.
1. Urgent Care Services (Post-Paid / Pay-Per-Use)
- Service Fulfillment: Once a video triage call has commenced or a responder has been dispatched and reached your location, the service is considered “fulfilled.” No refunds will be issued for completed services.
- Failed Connections: If a technical failure on our end prevents a triage call from connecting, or if a responder is unable to reach your location due to internal errors, you will not be billed, or a full refund will be initiated if pre-paid.
- User Cancellation: If you cancel a responder request after dispatch but before arrival, a nominal “Cancellation Fee” may be charged to cover the responder’s transit.
2. Subscription Plans
- Cooling-off Period: We offer a 7-day money-back guarantee on all new subscription plans (Individual, Family, or Joint Family), provided that no urgent care services have been utilized during this period.
- Post-Utilization: Once any service included in the subscription (e.g., a discounted triage call) has been used, the subscription becomes non-refundable for that billing cycle.
- Renewal: You may cancel your subscription at any time to prevent future renewals. However, refunds are not provided for the remaining period of an active monthly or annual billing cycle.
3. Future Products & Specialized Services
- Lab Tests: Cancellations for urgent lab sample pickups must be made at least 1 hour before the scheduled pickup time for a full refund. Once the sample is collected, no refunds can be issued.
- Physical Hardware (Panic Buttons/Sensors): These items come with a 10-day return policy. If the device is defective or you change your mind, you may return the unused, undamaged product in its original packaging for a full refund (less shipping costs).
- Defective Goods: For any hardware that is technically non-functional, we offer a free replacement or full refund within the warranty period specified at the time of purchase.
4. Refund Process & Timelines
- Method: All refunds will be credited back to the original source of payment (Credit Card, Debit Card, UPI, or Wallet). We do not issue cash refunds.
- Timeline: Once initiated by us, the refund typically reflects in your account within 5 to 7 business days, depending on your bank’s processing time.
- App Store Purchases: For any subscriptions or services purchased directly through the Apple App Store or Google Play Store, refunds must be requested through their respective platform support systems as per their global policies.
5. Contact for Support
To request a refund or cancel a service, please contact our support team with your Transaction ID or Registered Mobile Number:
- Email: support@veer.care
- In-App Support: Navigate to “My Orders” -> “Request Refund.”
Other Important Policy Pages: