Last Updated: February 10, 2026
At Veer Care Private Limited (“Veer,” “we,” “us,” or “our”), we are committed to protecting your privacy. This policy describes how we collect, use, and safeguard your data when you use the Veer mobile application and our website https://veer.care/.
1. Data We Collect
We collect only the minimum data necessary to provide urgent care services:
- Identity Data: Name, age, gender, and contact details (phone number/email).
- Health Data (Sensitive): Symptoms shared during triage, medical history, and medications. This is collected via secure video/audio streams or chat.
- Precise Location Data: We collect your GPS coordinates to dispatch responders. This is only active when you initiate a request for help and is never tracked silently in the background.
- Device Data: IP address and device identifiers for security and anti-fraud purposes.
2. Legal Basis for Processing
In accordance with the DPDP Act (2023), we process your data based on:
- Explicit Consent: When you register and initiate a call.
- Legitimate Use (Medical Emergency): Under Section 7(i) of the DPDP Act, consent is deemed for processing data during medical emergencies to provide immediate care.
3. How We Share Your Information
We do not sell your data. It is shared only with:
- Independent Medical Responders: To provide on-site or virtual triage.
- Hospital Partners: If a referral or handover is required.
- Cloud Infrastructure: Data is stored on secure, encrypted servers (AWS/Azure) located physically within India to comply with local data residency laws.
4. Data Security & Retention
- Encryption: All video calls and data transmissions are secured using AES-256 and TLS 1.3 encryption.
- Retention: We retain medical records for the period mandated by the NMC Telemedicine Guidelines (typically 3 years) or until you request deletion, unless required otherwise by law.
5. Your Rights (The “Right to be Forgotten”)
As a “Data Principal” in India, you have the right to:
- Access & Correction: View and update your records via the App.
- Data Portability: Request a copy of your health records.
- Erasure (Account Deletion): You may delete your account and all associated personal data directly within the App settings. Note: Some medical logs may be retained solely for legal/audit compliance as per medical regulations.
6. Children’s Privacy
Veer is not a toy. While we provide guidance for pediatric emergencies, the App must be operated by a parent or legal guardian over the age of 18. We do not knowingly collect data from minors without adult supervision.
7. Platform-Specific Disclosures (Apple & Google)
- Location Permissions: You will be prompted to allow location access. You can choose “While Using the App.”
- Microphone/Camera: Required only for the video-triage feature.
8. Grievance Redressal & Contact
In compliance with the DPDP Act, we have appointed a Grievance Officer to handle your privacy concerns.
Company Name: Veer Care Private Limited
Address: 4263, Tower 4, No. 1, Rajkumar Road, Rajajinagar, Bangalore North, Bangalore- 560010, Karnataka.
Grievance Officer: Patanjali Chimalakonda
Email: support@veer.care
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