Last Updated: 23-September-2025
This Privacy Policy describes how Veer Emergency Care (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our mobile application and our website, https://veer.care/.
We are committed to protecting your personal data and your right to privacy. We understand the sensitive nature of the information you may share with us during an emergency, and we handle all data with the utmost care and confidentiality.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
Usage Information: We collect data on how you use our services, such as the pages or features you access, the time and duration of your video calls, and other activity on the app and website.
Personal Information: When you register for our services or use our app, we may collect personal information such as your name, date of birth, gender, phone number, and email address.
Health and Medical Information: Given the nature of our service, we collect health and medical information, which may be sensitive. This includes details you provide during a video call or chat, such as symptoms, medical history, medications, and other health-related data.
Location Information: We collect your precise location data to dispatch first responders to your emergency. This information is collected only with your explicit consent and when the app is in active use during an emergency.
Device and Technical Information: We automatically collect data about your device, including your IP address, device type, operating system, and unique device identifiers.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To connect you with trained paramedics and dispatchers, provide medical guidance, and dispatch first responders to your location.
- To Improve Our Services: We use data to analyze how our services are used, troubleshoot technical issues, and improve the app’s performance and features.
- For Communication: To send you service-related notifications, updates, and important information about your account.
- For Security and Legal Compliance: To detect and prevent fraud, protect against unauthorized access, and comply with our legal obligations in India.
- For Research and Analytics: We may use aggregated, de-identified data for research and analysis to improve public health and our services.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your data with the following entities to provide our services:
- Trained Paramedics and Dispatchers: The professionals who provide you with direct guidance and assistance during an emergency.
- Third-Party Service Providers: We may share data with service providers who help us operate our business, such as cloud hosting providers, analytics services, and communication platforms.
- Legal and Regulatory Authorities: We may disclose your information if required to do so by law, in response to a court order, or to protect our rights or the safety of our users.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Your Rights
You have certain rights regarding your personal data under the laws of India. These may include the right to access, correct, or delete your information. You can contact us to exercise these rights.
6. Children’s Privacy
Our services are not intended for children under the age of 18 without the supervision of a parent or guardian. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such data, we will take steps to delete it.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: patanjali.chimalakonda@gmail.com
- Address: No 31/1/99, Krishna Layout, Hulimavu, Bannerghtta, Bengaluru South. Pin: 560076
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